Account deletion policy

Last updated: November 1, 2026

This account deletion policy (“Policy”) explains how to request deletion of your Protreon account and what happens to associated information, content, subscriptions, and creator earnings.

This Policy applies to protreon.com and related Protreon services (“Services”), operated by Protreon Inc. (“Protreon”, “we”, “us” or “our”). It supplements our Privacy Policy, Terms and Conditions, and applicable payment policies.

Nothing in this Policy limits privacy rights, refund rights, or other protections available under applicable law.

How to request account deletion

If an account deletion option is available in your account settings, follow the instructions provided there.

You may also request deletion by emailing contact@protreon.com with the subject “Account Deletion Request” or using our contact form.

Provide your username, the email address associated with the account, and a clear statement that you want the account deleted. Where possible, contact us from the email address registered to the account.

If you no longer have access to that address, explain the situation so we can consider another appropriate verification method.

Do not send your password, payment security codes, or unnecessary identity documents.

Verifying your request

We take reasonable steps to confirm that a deletion request comes from the account holder or an authorized representative. This helps prevent someone else from deleting your account without permission.

Verification must be proportionate to the account and the information involved. We may use existing account information, a secure confirmation process, or another appropriate method.

If additional information is necessary, we will explain what is needed. Information collected solely to verify a request will be limited to that purpose and related legal or security obligations.

Authorized representatives may submit requests where permitted by law, subject to appropriate confirmation of their authority.

Deletion and deactivation

Account deletion and temporary deactivation are different:

• Deletion: Closes the account and initiates removal of associated personal information, subject to lawful retention and other limitations described in this Policy.
• Deactivation: Where offered, temporarily restricts account availability while retaining information for possible reactivation.

A deactivation option is not a substitute for a valid deletion request. We will not treat a clear deletion request as temporary deactivation without your agreement.

Account access and recovery

Deletion may permanently remove access to your profile, saved settings, content, purchase access, and other account features. Consider requesting a copy of information you wish to keep before deletion is completed.

We will explain any available cancellation or recovery window when you submit the request. Do not assume that a deleted account can be restored.

Requesting a copy of your information is optional and is not a condition of exercising a deletion right.

We do not guarantee that a deleted username will become available for registration by you or another person.

Content and messages

We remove or de-identify account information and content as appropriate to the request, the relevant feature, and applicable law.

Some information may remain where another person has an independent interest in it or where a lawful exception applies. Examples may include:

• Messages already delivered to other users.
• Material another user independently copied or lawfully republished.
• Transaction records necessary to document a purchase or payout.
• Records required for legal compliance, security, or dispute resolution.

These examples are not blanket exceptions to deletion. We assess whether continued retention or disclosure is lawful and necessary.

Where content remains, we may remove identifying profile links where appropriate. Removing your name does not necessarily make all remaining content anonymous.

Subscriptions and payments

Account deletion must be coordinated with any active subscriptions billed directly by Protreon. We will explain how future renewals will stop and whether you prefer to retain access until the end of a paid period where that option is available.

We will not continue charging for a subscription that we terminate and will no longer supply.

Subscriptions purchased through an app store or another third-party seller may require cancellation through that provider. We will identify this distinction where relevant.

Deleting an account does not automatically refund a completed purchase or erase a valid payment obligation. Refunds and disputes remain subject to the purchase terms and applicable law.

Outstanding billing matters do not justify refusing every aspect of a valid deletion request. We may retain the limited records needed to address those matters.

Creator accounts and earnings

If you operate a creator account, deletion may affect paid content, memberships, supporter access, and outstanding benefits. Stop accepting payments for benefits you will no longer deliver and notify affected supporters where appropriate.

We will coordinate cessation of renewals, treatment of prepaid benefits, and any required refunds under the applicable policies and law.

Legitimately earned creator funds do not automatically disappear when an account is deleted. Final payouts remain subject to verification, settlement, authorized adjustments, and lawful holds described in our Creator Payout Policy.

We may retain limited financial and verification records needed to complete a payout or meet legal obligations without keeping the entire account active.

Do not export or retain supporter information for unrelated purposes simply because you are closing your account. Any information you retain remains subject to applicable privacy obligations.

Pages, groups, and shared accounts

If you manage a page, group, business profile, or shared creator account, consider whether administrative responsibility should be transferred before your account is deleted.

Only transfer control through authorized platform processes and to an appropriate person. Do not share your password as a substitute for changing administrators.

Deleting an individual account does not necessarily delete an organization’s information or a community independently administered by other users. We assess ownership, authority, and applicable rights separately.

Information we may retain

We may retain limited information where necessary and legally permitted for:

• Tax, accounting, payment, and regulatory obligations.
• Resolving disputes, processing refunds, and addressing chargebacks.
• Establishing, exercising, or defending legal claims.
• Investigating fraud, abuse, or security incidents.
• Complying with legal preservation requirements or valid legal orders.
• Maintaining suppression records needed to respect communication preferences.

Retained information is restricted to the relevant purpose and kept only for an appropriate period. Account deletion does not authorize indefinite retention.

We may retain appropriately de-identified or aggregated information where it no longer identifies you and applicable law permits. We do not treat information as anonymous merely because a name or email address has been removed.

Backups and service providers

Information in backups may be removed through scheduled deletion or overwriting rather than immediately when the live account is deleted. During that period, it remains protected and is not used for unrelated purposes.

If a backup is restored, applicable deletion instructions must be reapplied so deleted account information is not unnecessarily returned to active use.

Where required, we instruct service providers and other relevant recipients to delete information or communicate the deletion request, subject to applicable exceptions.

Independent providers may have their own legal retention duties. Our Privacy Policy explains the types of recipients involved.

[BEFORE PUBLICATION: Add the actual live-system deletion target, backup removal cycle, and any recovery window. Confirm that provider deletion instructions and restored-backup handling are implemented.]

Processing times and confirmation

We process deletion requests within applicable legal deadlines. Where a permitted extension is necessary, we provide notice and explain the reason as required.

We may distinguish between closing account access, removing information from active systems, and completing backup deletion. Any confirmation will explain relevant remaining steps or lawful retention where appropriate.

If we cannot fulfill all or part of a request, we explain the basis and available review or appeal options, subject to legal restrictions.

You may request review by replying to our response or emailing us with the subject “Privacy Appeal”. External complaint rights remain available.

Third-party copies and connected services

Account deletion does not automatically remove screenshots, downloads, external search results, or content held independently by other people or services.

You may need to contact those recipients separately. We take any additional steps required of us by applicable law concerning information we made public or disclosed.

Deleting your Protreon account does not delete an account you maintain with a social sign-in provider, payment service, or another connected platform. You may manage those connections through the relevant provider.

Other privacy requests

You may request correction, access, a portable copy, or deletion of particular information without necessarily deleting your entire account, where applicable law provides those rights.

Our Privacy Policy explains these rights and how to exercise them. Contact us if you need help identifying the appropriate request.

Deleting an account does not prevent you from later exercising rights concerning information we lawfully retain.

Changes to this Policy

We may update this Policy as account features, retention practices, or legal requirements change. We will revise the date and provide additional notice where required.

Changes do not remove mandatory privacy rights or extend a legal deadline applicable to your request.

Contacting us

For account deletion requests or questions about this Policy, contact:

Protreon Inc.
2110 Thousand Trails Blvd, Clermont, Florida 34714
contact@protreon.com
https://protreon.com/contact-us

This document was last updated on November 1, 2026.