Subscription and cancellation policy

Last updated: November 1, 2026

This subscription and cancellation policy (“Policy”) explains how recurring subscriptions, creator memberships, renewals, and cancellations work on protreon.com and related Protreon services (“Services”). The Services are operated by Protreon Inc. (“Protreon”, “we”, “us” or “our”).

This Policy supplements our Terms and Conditions and No Refund Policy. Specific purchase terms shown before checkout may provide additional details or more favorable benefits. Nothing in this Policy excludes rights or remedies that cannot lawfully be excluded.

Subscription types

Where available, subscriptions may include paid platform features, creator memberships, exclusive content, or other recurring benefits described in an offer.

Each subscription is separate unless a bundle expressly states otherwise. Canceling one creator membership does not automatically cancel other memberships or platform subscriptions.

One-time purchases and voluntary support payments do not renew unless they are expressly offered and authorized as recurring payments.

Information provided before purchase

Before you subscribe, the offer and checkout will explain the material purchase terms, including:

• The subscription or creator membership being purchased.
• The price, currency, and applicable taxes or fees.
• The billing interval and whether renewal is automatic.
• When the first payment and subsequent payments become due.
• Any trial or introductory offer and the price that follows.
• The benefits, access period, and material restrictions.
• How to cancel and avoid the next renewal charge.

Review these details before completing your purchase. If information is unclear, contact us before subscribing.

Recurring billing and authorization

Automatic renewal applies only when disclosed before purchase and authorized by you. Accepting general platform terms alone does not replace the authorization required for recurring charges.

When you authorize an automatically renewing subscription, you authorize the disclosed recurring charges to your selected payment method until cancellation becomes effective or the subscription ends.

We provide a purchase confirmation or other record of the subscription terms through the applicable checkout or account process.

We will not convert a one-time purchase into a recurring subscription without the required notice and authorization.

Trials and promotional offers

A trial or promotional offer may provide temporary free access or a reduced price. The offer will explain eligibility, duration, included benefits, and any payment required afterward.

If the offer automatically converts to a paid subscription, the conversion conditions, subsequent price, billing frequency, and cancellation method will be disclosed before enrollment.

Cancel before the disclosed conversion date or deadline to avoid the first paid charge. We provide trial or renewal reminders where required by applicable law or expressly promised in the offer.

Do not create deceptive accounts or provide false information to obtain repeated promotional benefits.

Billing dates and payment methods

Your billing interval and renewal date are determined by the applicable purchase terms. A monthly subscription does not necessarily follow a calendar month.

The relevant billing information should be available in your purchase confirmation or subscription records. Contact us if you cannot locate it.

Keep your payment details current and use only payment methods you are authorized to use. Payment providers may process account updates or replacement credentials according to their terms and your applicable authorizations.

Your bank or payment provider may impose currency conversion or other charges outside Protreon’s control. Any fees charged by Protreon must be disclosed before purchase.

How to cancel

For subscriptions billed directly through Protreon, use the subscription or billing controls associated with your account to cancel automatic renewal.

If you cannot locate those controls or they do not work, email contact@protreon.com or use our contact form. Identify the account and subscription you want to cancel. Do not send your password or full payment card details.

Cancel before the next disclosed renewal date to avoid the next charge. We do not impose an earlier cancellation deadline unless clearly disclosed before purchase and permitted by law.

We will process a clear cancellation request promptly and will not use avoidable processing delays to impose an additional renewal charge.

We will provide confirmation through the applicable cancellation process or respond to a support-assisted cancellation. Keep the confirmation for your records.

Uninstalling an application, disabling notifications, removing a shortcut, or stopping use does not cancel a subscription. Do not rely on removing a payment method as a substitute for cancellation.

You do not need a creator’s permission to cancel automatic renewal of that creator’s membership.

Access after cancellation

Unless the purchase terms state otherwise or applicable law requires a different result, cancellation stops future renewals and access continues through the end of the current paid period.

Cancellation does not automatically refund an earlier authorized payment. Refund requests are handled under our No Refund Policy and applicable law.

After the paid period ends, subscription-only benefits may become unavailable. Previously downloaded materials remain subject to their applicable license and usage restrictions.

Access may end earlier following an approved refund, a lawful account restriction, or another termination permitted by the applicable terms. Any required remedy remains available.

Upgrades, downgrades, and pauses

Where supported, you may change a membership tier or subscription plan. Before you confirm a change, the applicable process will explain:

• When the change takes effect.
• Any immediate charge, credit, or prorated adjustment.
• The new recurring price and billing date.
• Any change to available benefits.

Prorated credits or refunds are not automatic unless offered or required by law.

A pause feature is available only where expressly supported. If you pause a subscription, the process must explain whether billing and access stop, how long the pause lasts, and whether renewal resumes automatically.

Canceling and later resubscribing may result in different pricing or benefits. Any new terms will be disclosed before the new purchase.

Price and benefit changes

Changes to recurring prices or material subscription conditions will be communicated before they take effect, as required by applicable law and the purchase terms.

The notice will explain the change, its effective date, and available cancellation options. Where affirmative agreement is required, we will obtain it before applying the change.

A price increase will not be applied retroactively to an already completed purchase.

Creators must not materially reduce prepaid benefits without appropriate notice and any remedy required by law. A general right to update content does not excuse failure to deliver a specifically promised benefit.

Failed payments

If a payment fails, we or our payment provider may notify you and attempt collection again under the applicable billing authorization and provider rules.

Access may be temporarily restricted or the subscription may end if payment remains unsuccessful. Any grace period or retry arrangement depends on the applicable subscription terms.

We will not add undisclosed late fees or penalties. Any balance claimed must have a valid contractual or legal basis.

Canceling stops future renewals but does not automatically erase a valid amount already owed for services supplied before cancellation.

Refunds and withdrawal rights

Completed subscription payments are generally non-refundable under our No Refund Policy, except where the offer provides otherwise or applicable law requires a remedy.

This general rule does not eliminate remedies for unauthorized charges, duplicate billing, effective cancellations that were not honored, undelivered benefits, or materially defective or misdescribed services.

Depending on your location and purchase, you may have a statutory cooling-off or withdrawal right. We will provide the required information and means of exercising that right where applicable.

Immediate access to digital content removes a withdrawal right only when all applicable legal requirements have been met. Ongoing digital services may follow different rules. Accepting this Policy alone does not replace any separate consent or acknowledgment required by law.

Discontinued memberships and account closure

If Protreon or a creator ends a subscription offering, future renewals must stop. We will review prepaid, undelivered services and provide the remedy required by the purchase terms or applicable law.

If you request account deletion, we will explain how subscriptions billed directly by Protreon will be canceled or otherwise resolved. We will not continue charging for a terminated subscription that we will no longer supply.

Subscriptions billed through an app store or another seller may require separate cancellation through that provider. We will identify this distinction where relevant.

Account restrictions do not automatically eliminate refund rights or authorize charges for benefits that will no longer be delivered.

Third-party billing

If your subscription is purchased through an app store or another third-party seller, that provider may manage payments, renewals, cancellation, and refunds.

Follow the instructions in your receipt or the provider’s subscription settings. Contact us if you need help identifying the billing provider.

A payment processor handling a purchase directly from Protreon does not, by itself, become the seller responsible for our subscription obligations.

Third-party billing arrangements do not remove rights available against the responsible seller under applicable law.

Billing errors and disputes

If you believe a charge is incorrect, contact contact@protreon.com and provide:

• Your account email address.
• The subscription or creator membership involved.
• The charge date, amount, currency, and transaction reference.
• A description of the issue and any cancellation confirmation.

Report issues promptly to help us investigate. This request does not shorten any statutory deadline or payment dispute period.

You may exercise lawful dispute or chargeback rights through your bank or payment provider. Contacting Protreon first is not a mandatory condition of exercising those rights.

Where a charge was made in error, we will correct it and provide the appropriate refund or other remedy.

Changes to this Policy

We may update this Policy as subscription features, billing arrangements, or legal requirements change. We will revise the date and provide additional notice where required.

Changes will not retroactively remove rights associated with earlier purchases. Material changes affecting an existing subscription will follow applicable notice and consent requirements.

Contacting us

For subscription, cancellation, or billing assistance, contact:

Protreon Inc.
2110 Thousand Trails Blvd, Clermont, Florida 34714
contact@protreon.com
https://protreon.com/contact-us

This document was last updated on November 1, 2026.